Return & Refund Policy

To start a return, contact us through our contact form with the name and email address used at checkout, your order number, and the reason for the return. If your item arrived damaged, defective, or incorrect, please also attach clear photos so we can review the issue.

Please do not send an item back before you receive return instructions from us.

Customers may request a return within 30 days of receiving their order. All return requests must be started by contacting LumiTape before any item is sent back.

Returned products should be in their original condition and include the original accessories and components. Products that are damaged through misuse, missing major components, or show excessive wear may not qualify for a full refund.

Customers must contact LumiTape before returning an item. After reviewing your request, we will provide the appropriate return instructions. Please do not send products back without contacting us first.

For damaged, defective, or incorrect products, contact us with your order number and photos of the item so we can provide the appropriate resolution.

Once an eligible return has been received and reviewed, the customer will be notified whether the refund has been approved. Approved refunds will be issued to the original payment method used at checkout. The customer's bank or card issuer may require additional time for the refunded amount to appear on the statement.

Customers may request cancellation before their order has entered processing or fulfillment. Once an order has entered fulfillment or shipped, cancellation may no longer be possible. The customer can contact us for assistance.

If anything on this page is unclear, send us a message and we will be happy to help.